Bringing Ethical & Sustainable Custom Tailoring To Your Fingertips!
We are delighted that you chose world's most ethical & sustainable custom-tailored apparel
easy personalizations
ORDERING YOUR CUSTOM-TAILORED APPAREL
Personalization features are unique to each collection. Collection pages have detailed information.
Once you select/personalize the design, specify the following and add to cart: A) number of individuals / family matching, B) color of reversible side, if you would like reversible and C) most convenint way to submit your measurements
Please review "How to provide measurents" at the bottom of this page and "Measuring Guide" pages for detailed information.
ORDER REVIEW AND CONSULTATION
Once you submit your order and mesurements, one of our stylists will review and follow-up with you should he/she notice any inconsistencies in measurements. All reviewed orders will be released to production same day
Our stylists are here to help you with your measurements and special requests. Please feel free to schedule a free stylist consultation before or after placing an order
PRODCUTION, QUALITY CHECKS AND SHIPPING
It may take up to 7 days to make your custom tailored apparel depending on the embroidery design size and complexity. Your designatd stylist will conduct 3 quality checks of your product A) dimensions of the fabric cuts against your measurements, B) embroidery work and C) final review of finished product for assuring perfect fit.
Shipping request will be created after the final review and a shipping notification with tracking ID will be emailed.
NEED FURTHER PERSONALIZATION?
As a custom tailoring company, we try our best to accommodate all your personalization requests that aren't part of our collections. Please contact us or schedule a video consultation to discuss your needs
WHAT IF IT DOESN'T FIT?
Perfect fit is our primary focus. However, should there be any fit issues with your order, our stylist will assist you and reimburse repair costs as applicable
WHATS UPCOMING?
We are continuosly innovating to promote our Slow Fashion mission. Please connect with us on social media and subscribe to our newsletter for updates
HOW TO SUBMIT MEASUREMENTS?
ON THE PRODUCT PAGE, SELECT THE MOST CONVENIENT MEASUREMENTS SUBMISSION METHOD:
1. I WILL SUBMIT MY MEASUREMENTS LATER
If you select this method, a link will be provided in the order confirmation email. You can measure and submit measurements at your convenience. Make-to-Order process is initiated only up on receipt of your measurements. If you purchased different product types (ex., Long Dress and A-line) within the same order, please fill a form for each dress type
2. USE PREVIOUSLY PROVIDED MEASUREMENTS
Select this method if you have: A) already provided your measurements in your previous orders, B) entered measurements on another item in the same order.
If we have multiple measurement sets on record, we will use the latest set. Please add a note on product page, if you would like to refer to a specific pervious order
3. I NEED FREE STYLIST VIDEO CONSULTATION
Select this option if you would like to consult a stylist for personalizing your order and/or help with taking measurements.
Calendly link will be provided in the order confirmation email to schedule a free video call. You may schedule a call prior to order placement from Contact Us page
4. I WILL PROVIDE MEASUREMENTS NOW
Select this option if you are placing an order for only 1 person and if you are ready to take (and enter) measurements before adding product to the cart. A form with all required measurements will open on the product page
5. SPECIAL REQUESTS & FAMILY MATCHING
Select this option if you are: A) buying for more than one person within an order, B) Packages such as Mom-Daughter or Family Matching (auto-fill), C) Would like to contact us and discuss special requests. Mearuements form and/or video chat scheduling links will be provided in order confirmation
6. USE STANDARD SIZES WITH NOTES
For Tops (only), you have an option to select from standard size chart. As all Tops are made-to-order, you may provide additional information and/or special notes for any issues you may have with standard fits, to ensure perfect fit
